Cannaffex CBD stands behind our products 100% and refunds will be given within thirty (30) days of the product order date if you are not satisfied with the product. To submit a refund request, please contact us by email or through our contact page or Live Chat and please wait for full instructions before returning any unwanted products.
You may return your products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. The customer will be responsible for return shipping unless the product was damaged during delivery. (*see below)
If you would like to communicate with someone regarding our Cannaffex Refund & Return Policy, please contact us by email or through our contact page or Live Chat.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from non-GMO hemp oil. All Cannaffex CBD natural health products are ISO7 and 3rd party verified but are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program.
If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Shipping Return Instructions:
To return your product, please contact us first to receive full instructions for making a return. Only returns from customers who have contacted us prior to returning products will be refunded.
Please include the following with your return:
First Name
Last Name
Email Address
Order Number
You will be responsible for paying shipping costs for returning the item(s). We will provide a refund within 48 hrs of receiving the item and provide confirmation to you.
In the rare event that you receive the wrong product, please contact us within 7 days of delivery, Please include your full name, photos of the incorrect product, and invoice. We will send the correct products and a paid return shipping label for the incorrect items.
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected and packed before leaving our facilities. Upon receiving of your order, please check the product carefully to ensure it has not been damaged during delivery. All claims for damaged products must be made within 48 hours. Please contact us and provide detailed information for any product that was damaged during shipping. We will ensure a replacement product is shipped right away! In the event of a parcel is lost during delivery a replacement will also be shipped out to you at no charge.