Frequently Asked Questions

The following are frequently asked questions from our valued customers. If you are unable to find answers to your question(s), please feel free to contact us through Live Chat or contact us at support@cannaffex.ca or use our contact page to get in touch with us and we will respond quickly.

About CBD

What is CBD oil?

CBD also known as Cannabidiol, is a naturally occurring chemical compound categorized as a phytocannabinoid and located prominently in the hemp plant. CBD is a particular non-psychoactive cannabinoid that positively impacts all biological systems in the human body by way of the endocannabinoid system and is understood to offer a variety of health benefits for human beings and animals.

What are cannabinoids?

Cannabinoids are a diversified class of organic chemical compounds which are naturally manufactured inside all manner of living things. When manufactured inside of plants they are known as phytocannabinoids. When manufactured within human beings and animals they are known as endocannabinoids. Our bodies consist of hundreds of such endocannabinoids, which act upon our neural cell receptors (CB1 and CB2) modifying the discharge of neurotransmitters. CB1 receptors are situated mainly in the human brain and CB2 receptors are dispersed all through the human body. Phytocannabinoids are pretty much similar in physical structure to endocannabinoids, which enables them to communicate with the internal system in which our endocannabinoids use, the endocannabinoid system or ECS for short.

What is the endocannabinoid system (ECS)?

Inside of our bodies there exists a elaborate network of receptors known as the endocannabinoid system or ECS. This particular system functions all through the human body to deliver and accept essential chemical information for our health and for retaining homeostasis in the human body. Recent scientific studies have actually revealed that the ECS communicates mainly with our nervous and immune systems and is accountable for controlling and enhancing functions such as sleeping, relaxing, appetite moderation, regulating inflammatory and pain responses and increasing cognitive capabilities like state of mind and memory.

Our endocannabinoid system, under regular conditions, is managed by our healthy body’s natural potential to create endocannabinoids. Whenever there is a deficit of endocannabinoids in the human body due to the aging process or other damaging conditions like stress, it impacts just how we feel and can easily come to be difficult for our optimal performance. Supplementation with CBD is recognized to help counterbalanced this deficiency and restore optimal health and wellbeing.

What exactly is hemp and how does it differ compared to marijuana?

Hemp is a variation of the cannabis species, which presents high quantities of CBD and minimum amounts of THC (less than 0.3%). On the other hand, marijuana contains anywhere from 5-30% THC and also different levels of CBD, CBN, THVC and various other cannabinoids. THC (Tetrahydrocannabinol) is the psychoactive cannabinoid pronounced in marijuana that is accountable for providing a “high.”

Even though both hemp and marijuana are categorized as cannabis species, their particular general look, chemical structure, cultivation and applications are completely different. Hemp is actually one of the world’s age-old domesticated crops and it is actually experiencing resurrection following many years of false impression prohibited it along with its psychoactive relative, marijuana. Modified legislation around the world has made industrial hemp obtainable for usage in more than 25,000 potential applications such as nutritional supplements, skincare products, apparel, construction materials as well as accessories.

Will CBD Oil or CBD Skin products get me high?

No it will certainly not, CBD is totally non-psychoactive. It does not result in the feelings of euphoria linked with consuming THC coming from marijuana and neither does it generate any kind of feeling of being “stoned” or “high”.

What are the benefits of CBD?

Throughout the previous number of decades, informed consumers have actually started a significant move away from synthetic pharmaceutical drugs with their particular long lists of unbearable side effects, in favour of health enhancing all-natural alternatives. Cannabidiol, CBD, from hemp is supplying that natural remedy for a lot of people.

Numerous individuals make use of CBD to promote a state recognized as homeostasis, the body’s all-natural tendency to preserve a healthy balance in all its systems. Cannabinoids are an essential component of the human body’s capability to control and stabilize a large range of physiological systems. CBD is additionally used by many for particular needs such as promoting a good night’s sleep or preserving well functioning joints.

The United States National Library of Medicine at the National Institute of Health has released a massive amount of studies on CBD and the endocannabinoid system as a convincing source of healing benefits for managing different disorders and pathological ailments including:

• mood and anxiety disorders
• neuropathic pain
• glaucoma
• stroke
• multiple sclerosis
• hypertension
• cancer
• Parkinson’s and Huntington’s disease
• obesity or metabolic syndrome
• atherosclerosis
• myocardial infarction
• osteoporosis
• spinal cord injury

CBD’s recognized beneficial qualities have been confirmed in preclinical science laboratory research with animals, which revealed the cannabinoid’s fascinating therapeutic possibilities. Preclinical results could help demonstrate the tremendous amount of testimonies concerning effective treatments which CBD consumers have supported openly in countless online reviews and discussion boards all-around the globe.

How long until i receive the benefits that CBD has to offer?

In many instances, such as when operating a vaporizer or perhaps tincture, individuals frequently report almost instant results. However, the majority of the benefits regarding CBD are subtle and take some time to be noticeable — in most cases half an hour or more. Personal outcomes will differ.

Will CBD get me high?

Absolutely no, CBD is completely non-psychoactive. It does not result in the feelings of euphoria connected with consuming THC from cannabis and neither does it generate any feeling of being “high”.

Cannaffex CBD full-spectrum tinctures are developed using industrial NON-GMO hemp-derived CBD which is cultivated to consist of less than 0.3% THC. This trace amount of THC is rendered ineffective simply because the primary CBD molecules in hemp halt CB1 receptors, stopping THC from activating them. In effect, CBD essentially blocks the experience of a high. Cannaffex CBD isolate tinctures and SeaSalve contain 0% THC.

Do Cannaffex CBD products contain any THC?

Cannaffex CBD Full-Spectrum oil tinctures are developed making use of industrial hemp-derived CBD which is actually harvested to consist of less than 0.3% THC. This trace amount of THC is rendered ineffective simply because the prevalent CBD molecules within hemp block CB1 receptors, preventing THC from activating them. As a result, CBD in fact prevents the experience of a high. Cannaffex CBD isolate tinctures and Sea Salve contain 0% THC.

Will Cannaffex products cause me to fail a drug test?

Workplace drug tests are developed to recognise impairment not supplementation so the majority of tests are not developed to identify CBD but instead to identify THC. Due to the fact there are trace levels of THC in the majority of hemp-derived CBD products, the average intake of really high doses of CBD (exceeding 1000mg/day) may possibly result in a false positive outcome. It is, nevertheless, extremely unlikely that even high doses of CBD products would surpass permitted limitations of THC per milliliter of urine. Numerous companies in legal sectors are nowadays looking beyond a THC-positive test result due to an inability for standardized checks to identify impairment and because of growing usage mainly because of legalization. Kindly check out your localized laws for information that will apply to you.

A few pre-surgical healthcare tests will check for CBD simply because it interacts with anesthesia. We encourage complete disclosure of our product usage to your medical providers.

If you think trace levels of THC are a worry for you, we suggest making use of our CBD isolate tincture which has 0% THC.

Is Hemp derived CBD as potent as CBD from Marijuana?

Yes. Regardless of whether derived from hemp or marijuana, biological interactions concerning the CBD molecule in the human body are the same. CBD is CBD. The secret to potency is the bioavailability of the CBD molecule, which is driven by two factors: potentiation and size . Cannaffex CBD assures the maximum possible potency by utilizing nanotechnology to fractionate CBD crystals into nanoparticles for substantially higher bioavailability. Our full-spectrum tinctures consist of added hemp plant compounds that additionally increase the uptake of CBD, incorporating cannabinoids as well as terpenes which function synergistically to affect your endocannabinoid system (ECS).

Is CBD safe?

Absolutely, using CBD is shown to be entirely safe and non-toxic assuming the hemp plant it is derived from is actually high quality and produced using natural and organic standards. At Cannaffex CBD we utilize strict standards of testing to assure that the hemp sources for our CBD are natural and organic and do not consist of heavy metals, pesticides, microbials or solvents.

Is CBD safe for both children and pets?

Yes, whenever precise doasage amounts are given based on body weight and the plant source of the CBD meets high quality requirements, CBD is perfectly safe for children and pets. Cannaffex will in the future offer CBD Oil tinctures specially formulated for animals.

Can CBD become addictive?

No, CBD is definitely not an addictive substance and neither are there withdrawal signs or symptoms after ceasing to consume it. CBD does not generate an excessive release of dopamine, for that reason the euphoria corresponding with opioids or THC, or the relaxing effects of nicotine do not occur when taking CBD. CBD simply works to stabilize natural levels of neurotransmitters in the brain as well as nervous system. If there is a surplus of one neurotransmitter, CBD will help to reduce it, and if there is a shortage of one other, CBD will assist to rebuild it back to an optimal level.

Can a person develop a tolerance to CBD?

Early on research studies suggest that establishing a tolerance for CBD is an opposite phenomenon to establishing a tolerance for THC, including what is understood as a reverse tolerance. With reverse tolerance, persisted usage of CBD results in a continually lower dosage being required to accomplish the same results over time. THC diminishes the efficiency of receptors in the endocannabinoid system with recurring usage. Conversely, over time, CBD encourages enhanced activity in these receptor cells so there is no dysfunction of the interaction amongst CBD and the endocannabinoid system and the CBD can easily remain continuously active without reducing its own efficiency. Numerous CBD users have documented using reduced doses as time goes on to maintain their ideal effects, proving to be both therapeutically as well as financially advantageous for them all.

Is CBD natural?

Absolutely, CBD is a 100% naturally-occurring chemical compound that comes straight from the hemp plant. Cannaffex makes use of organically cultivated, non-GMO, industrial hemp sourced from within Canada. All carrier oils and flavors are also organic and vegan. Cannaffex CBD not synthetically manufactured.

Taking CBD

What are the benefits of taking CBD?

At this particular time, we are not permitted to make outright claims regarding the benefits of our CBD products. We urge you to do your own research and speak to your medical professionsal first prior to beginning any new dietary and nutritional health supplement routine.

Nevertheless, CBD is extensively known to provide numerous health benefits by promoting homeostasis in the body. Whenever systems of the body are stressed, reduced or over-worked, illness, pain or ailments develop. By balancing the endocannabinoid system, CBD works to rebuild optimal operation of these systems so that they can restore themselves to healthier states. For this reason, CBD does not heal directly instead it encourages the body’s own complex self healing as well as self regulating capabilities.

Documented benefits of using CBD include:

  • improved mental health
    improved mood (calmness and tranquility)
    anti-bacterial effects
    improved circulation
    supported bone growth
    reduced nausea and vomiting
    regulated sebum production for improved skin (anti-acne)
    reduced pain and anti-inflammatory
    reduction of stress and anxiety (including PTSD)
    improved memory and alertness
    improved gut barrier function (stabilized metabolism and healthy digestion)
    inhibited cancer cell growth
    reduction in epileptic seizures
    anti-depressant
    neuro-protective effects
    regulated appetite
    enhanced immune function
    anti-psoriasis effects
    reduced blood sugar levels
    improved sleep quality

Why take Cannaffex CBD oil?

Cannaffex is an industry frontrunner in CBD quality, enhancement and innovation. Not only do we ensure the highest available standards of ingredient quality and safety through numerous levels of transparent 3rd party testing but our patented BioPrime™ nano-formulation process assures that you are obtaining the most potent, bioavailable and effective CBD products available to you.

What Is BioPrime™?

BioPrime™ CBD molecules vary from 50-100 nanometers in size, approximately 1000 times smaller than ordinary CBD crystals. BioPrime™ CBD molecules are attained by placing CBD crystals through a proprietary process.

In BioPrime™ form the small size of the CBD molecule make it up to 100 times more bioavailable compared to competing CBD products that are not nanoparticulized. This implies a substantially higher absorption rate in the human body resulting in a lot more efficient and effective results using much less product. In contrast, much of the effective ingredient in other non-nanoparticle CBD products is rendered ineffective as it is denatured in the stomach, liver or intestines before absorption can take place.

What's the difference between full-spectrum CBD and CBD isolate?

Full Spectrum CBD is manufactured using an extract that consists of all or practically all of the compounds naturally present in the hemp plant. This needless to say includes CBD, as well as some other cannabinoids (CBC, CBN, and CBG to name a few), flavonoids, terpenes, and much more. Every single one of these compounds function collectively in what is recognized as an “entourage effect” creating a much stronger effect combined than by any one of these components on its own

CBD isolate, on the other hand is the purest kind of naturally occurring CBD and consists of only CBD up to 99.9%. CBD companies can accomplish this oftentimes by isolating CBD from hemp extract, or by producing it artificially in a laboratory. CBD isolate is particularly popular amongst individuals who take significant doses of CBD on a regular basis and are subject to random drug tests. It is best to start out with just CBD Isolate to see if the one cannabinoid CBD is the one that works for you. If you feel it isnt helping as much as you would like, try Full Spectrum as this will provide many other beneficial cannabinoids as well as essential nutrients your body needs.

Which Cannaffex CBD tincture is right for me?

We strongly suggest talking to a health care provider to establish exactly what CBD product and concentration is recommended for you.

CBD dosage is dependent on preference and individual differences in the body. It is commonly advisable to begin with a low to moderate dosage and gradually raise the dosage as you come to be more aware of how CBD has an effect on your body. By monitoring the effects over a few days or perhaps weeks, you can figure out exactly what modifications are appropriate, increasing your dosage until you feel your ideal results.

As soon as your signs or symptoms are relieved the dosage should no longer be increased as elevated doses may possibly create sleep or sedation and some other minimal side effects. Research studies have additionally demonstrated that there is a bell curve of dosage and effectiveness proving that using too much or even too little both decrease the effects of CBD on the body.

For more accurate dosage suggestions, please refer to our dosage suggestions page where you can specify your ailment and through countless research, we can suggest a dosage schedule for you.

Dosage Suggestion’s based on specific ailment(s)

How do i take Cannaffex CBD?

Cannaffex tinctures are most effective when taken sublingually because they are absorbed by the mucous membrane and then immediately absorbed into the blood stream without having to go through the digestive system and the liver where by portions of the supplement are wasted. Swallowed CBD is actually then metabolized even though digestion decreases the effectiveness of what is left, it lengthens the active length of time of CBD’s benefits.

Please visit our dosage suggestion page for more detailed dosage recommendations based on your specific ailment(s)

Dosage Suggestion’s based on specific ailment(s)

To maintain effective CBD levels in the blood stream, it is advisable to take 2 doses per day 12 hours apart. For more severe symptoms you may consume 3 doses per day 6 hours apart.

Exactly how much CBD will i get in each dropper?

To figure out how much CBD is in each dropper-head (1 full dropper which gives 1 ml of tincture), here’s a simple equation to use:

[Total CBD in Bottle] ÷ [Number of mL in Bottle] = Total milligrams (mg) CBD in Dropper

For example, for a 30mL bottle of CBD tincture with 1000mg of CBD:

1000 ÷ 30 = 33.3 mg of CBD per dropper

There is, nonetheless, a considerable difference between just how much CBD is in a dropper and just how much CBD from that particular dropper is in fact being absorbed by your body, depending on exactly how bioavailable the CBD is. Usually you can expect to absorb at most a quarter of the CBD from non-nano CBD products. With Cannaffex nanoparticle delivery, you get the utmost in bioavailability and absorb up to 100x more versus non-nano CBD products.

Please visit our dosage suggestion page for more detailed dosage recommendations based on your specific ailment(s). You can include the size of the bottle and the strength of the bottle and our calculator will do the math for you to get you started on the right track

Dosage Suggestion’s based on specific ailment(s)

Just how long does it take for the CBD to start working?

Effects coming from CBD appear at different rates, dependant on exactly what symptom you are treating and the extent of any health imbalances. Utilization method, the grade and kind of CBD as well as your body weight, metabolic rate and composition additionally perform a role in just how long it will take to receive benefits.

Due to the fact of its nanoparticle form, Cannaffex CBD consumed sublingually permits for specific effects to be experienced within just minutes. Ingesting the CBD tincture can offer results in as little as 10 mins on an empty stomach and up to an hour if consuming on a full stomach. Chronic disorders may possibly require upwards of 3 months for benefits to become noticed.

How long will effects last from CBD?

The noticed effects of CBD typically continue for approximately 4 to 6 hours. CBD concentration in the blood stream lowers considerably each and every hour after the primary dosage and after about 7 hours, its open effects wear off. Nevertheless, this does not imply that CBD has completely exited the body. In most circumstances it usually takes about 4 to 5 days for remnants and traces to be removed completely. Up until that point CBD will proceed to work along side the all-natural endocannabinoids to optimize the body’s systems.

When and how should I use Cannaffex Sea Salve?

Cannaffex Sea Salve is a topical salve formulated with nano CBD and Ocean Enhanced with single-atom sea minerals, which potentiate the impact of the CBD molecules. Your skin has a considerable amount of endocannabinoid receptors within it. Truth be told there are a lot more CB2 receptors on your skin compared to anyplace else in your body, and topical formulations are effective to work together with them, concentrating the effects locally. Sea Salve is well known to supply significant relief for site-specific skin disorders like psoriasis, eczema , acne, hemorrhoids and rashes .

Sea Salve is additionally formulated with lemongrass, which furthermore propels its regenerative elements beyond the skin to permeate into the joints, muscle tissue as well as ligaments. Applied topically, Sea Salve has demonstrated to offer fast-acting relief from pain and inflammation caused by arthritis or injury.

To use Cannaffex Sea Salve, simply emulsify the salve sparingly between your fingers until it melts slightly into an oily texture and cover the affected area 2 to 3 times each and every day. For chronic pain, re-apply when required and take in combination with your choice of Cannaffex CBD Oil tinctures.

How long will your products last me?

For tinctures, it really depends on the dosage needed to treat your specific disorder. In order to see just how long a 30ml bottle of CBD oil will last you, you will need to refer to our dosage suggestion page and find out just how much you need each day. Once you find the amount in (ml) you need each day, simply divide 30ml by this number to get how many days the product will last.

For example if you need it for severe anxiety, our suggestion page suggests for a person of 150lbs weight using a 30ml bottle of 1000mg CBD oil that they should start off with 0.71ml per day split into 2-3 doses. At 0.71ml per day, the bottle will last approx 42 days

30ml ÷ 0.71 = 42.25 (Days)

Of course this is initial dosage for week 1 and if the effects are not relieving symptoms as needed, then you will be required to increase the dosage resulting in the product lasting fewer days as a result.

Please visit our dosage suggestion page for more detailed dosage recommendations based on your specific ailment(s). You can include the size of the bottle and the strength of the bottle and our calculator will do the math for you to get you started on the right track

Dosage Suggestion’s based on specific ailment(s)

For Sea Salve, we suggest using sparingly as a small amount is typically effective. The salve will last differently dependant on regularity of usage and the size of area(s) being managed.

How should I store Cannaffex CBD products?

You can store CBD tinctures and CBD salves in a cool, dry place to prevent degradation. Tinctures may also be stored in the fridge to preserve freshness.

When do Cannaffex CBD products expire?

Once opened, Cannaffex CBD products have a shelf life of up to 2 years, and if stored in a refrigerator, will last longer.

Can I take Cannaffex CBD products with other medications?

Just to be safe, please always seek advice from your health care provider prior to making use of Cannaffex CBD products in combination with any other medications. CBD has no harmful side effects whenever used on its own but may possibly interact with some prescribed by doctors medications. It can have a cumulative impact with some sedatives and can suppress enzymes necessary for metabolizing specific pharmaceutical medications (like hepatic drugs) and botanical medicines.

Do I need a prescription for CBD products?

No, you do not need a prescription to order or use Cannaffex CBD products.

Will CBD work for my condition?

Due to the fact that CBD has not been fully evaluated by the FDA or Health Canada, we are prohibited to discuss with you any disease or condition in association with our products. We are not medical practitioners and are not able to make claims that would prevent, diagnose, treat or cure any disease or disorder you might have. Be sure to always seek advice from and notify your health care provider prior to deciding to make use of CBD.

What if I have allergies?

Kindly review the list of ingredients on the individual product page for the Cannaffex CBD product you are deciding on in order to decide whether or not it contains allergens for you. Cannaffex CBD products do not contain ingredients that typically cause sensitivities or allergic reactions like gluten, wheat, sugar, eggs, preservatives, alcohol or dairy so they are highly not likely to trigger a reaction.

Are Cannaffex products organic and vegan friendly?

Yes. Cannaffex CBD utilizes organically cultivated hemp in all products although domestic hemp manufacturing is not organically certifiable at this time. All hemp oils used as carriers and flavors used in our tinctures are 100% vegan and organic .

How do you ensure the safety and efficacy of your CBD products?

Cannaffex CBD undertakes several levels of 3rd party testing to ensure safety and potency of all of our products and ingredients. Moreover, the testing reports (COAs) are transparent and available for general public analysis upon request.

Are there pesticides, heavy metals or solvents in Cannaffex CBD products?

No there is not. Our strict testing standards assure that these contaminants are not at all found in any of our products.

Where do you source your CBD used in your products?

All of our CBD is produced from organically cultivated, non-GMO, industrial hemp sourced from within Canada.

What other ingredients are in Cannaffex CBD products?

Please review the individual product page for a list of all ingredients in the specific product you are considering.

Becoming a Member

What are the benefits of being a Cannaffex member?

A Cannaffex membership offers a wide range of benefits.  We offer a competitive rewards program as well as a referral program for your friends and family. Why not join our affiliate program and promote a great wellness product, and make a good income while doing so. With quarterly newsletters announcing new product releases and alerts on any Cannaffex special sales and promotions, you will always be kept up to date with the latest in product technology and special pricing for being a member.

How do i register to become a member of Cannaffex?

Simply add items to your cart and proceed to checkout. Fill out all of your account information and submit your first order, and you will then be registered as a member of Cannaffex.

Who do i contact if i have questions or require assistance?

If you have any questions or concerns, you can email us at support@cannaffex.com or contact our toll free line @ 1.888.891.7235 from 9am to 9pm EST. You can also reach us on our Live Chat which is located at the bottom of our website and we are usually available 24/7. If we dont respond right away, we will usually respond within a few hours provided you leave us your email address.

How does the Cannaffex Rewards Program work?

For every dollar spent on our store, you will receive 1 canna point. For each 15 Canna Points you earn, you can discount a future order $1.00.

For Example: If you make a purchase with a sub-total of 100.00, you will receive 100 canna points. If you use these points on your next order with us, you will receive a discount of $6.00.

Note: Points are only given based on the sub-total (before tax and shipping) amount.

Do you have an affiliate program?

Yes we have a generous affiliate program which gives you the chance to spread the word about our premium CBD products and make some great money by doing so. Please visit our affiliate page to learn how you can become an affiliate and start earning some great commissions.

Cannaffex Affiliate Program

Ordering & Shipping

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express and Discover. We also accept Email Money Transfers (EMT) as payment for both retail and wholesale orders.

Do you accept cryptocurrencies as payment?

Yes we do accept cryptocurrency as payment. Please contact us at support@cannaffex.ca for more details on how to make payment using this method.

What countries do you ship to?

You can place an order from anywhere, however we currently only ship to Canada and countries that currently legally allow the consumption of CBD. Laws are ever changing, so please be sure to check with your local authorities to confirm the legal status of consuming hemp based CBD products before placing your order with us.

How will I know if my order is successfully placed?

As soon as you have placed your order through our website, you will receive instant confirmation and an order number by way of the email address you supplied to us at checkout. If you did not receive this confirmation email, please check your spam or junk folders. If you don’t find our confirmation email within 24 hours please email support@cannaffex.ca for confirmation information.

When will my credit card be charged when ordering online?

Your credit card will be charged within the hour of completing your purchase on our store. We do several security checks prior to charging any card to verify the purchaser’s address in combination with the purchasers’s IP address and location to make sure there is no fraudulent activity. If your card has not been charged within the hour, please contact us at support@cannaffex.ca and we will investigate and let you know of any issues.

When will I receive a notification when my order has been shipped?

Once your order is placed, its status will be “Pending” until payment has been made at which time the status will change to “Processing”. Once your order has shipped, you will receive an email complete with full tracking information so you can monitor the status of the shipment while it is in transit. Once the order has been shipped, the status of the order will change to “Complete”. If you did not receive an email regarding the shipment and tracking of your order, please contact us at support@cannaffex.ca and we will investigate.

How soon will my package ship and how long to receive it?

We require 48hrs for orders to ship, however most orders will go out the same day if the order was placed before 6pm PST. Once the item has been shipped, please allow (2-10 business days) for your order to arrive. If you live close to a major city, you can expect shipping to be quite fast, however rural addresses may take a little longer. In the shipping confirmation email, you will receive a tracking number which will tell you the exact location of the package and an estimated time of arrival.

How do you package and ship your CBD products?

Cannaffex carefully packages all orders using high quality protective boxes or bubble mailers to protect all contents and are shipped via Canada Post. Highly unlikely that the contents will be damaged during transit, but if this does happen, please contact us at support@cannaffex.ca and we will investigate the issue and start the RMA (Returned Merchandise Authorization) process to get a replacement to you as soon as possible.

What is your order cancellation policy?

If an order has not been shipped yet, you may contact us at support@cannaffex.ca and request a cancellation of the order. We will then cancel the order and refund all monies paid in full. For all refunds, please allow 3-7 business days for the refund to appear on your credit card or bank account (if paying by Email Money Transfer).

What is your refund and return policy?

For a details regarding our refund and return policy, please visit the Cannaffex Return Policy page.

What do I do if there is an issue with my order?

If there is an issue with your order, please contact us immediately at support@cannaffex.ca to report the issue and we will respond quickly with a resolution.

Can I purchase Cannaffex CBD products in a store?

Please contact us at support@cannaffex.ca or reach us through our Live Chat and let us know your location. We will direct you to the nearest retail location if there is one in your area.

Can Cannaffex products be purchased Wholesale?

Certainly yes. Cannaffex products can be purchased wholesale and we provide generous discounts. Simply visit our Wholesale page and fill out all the required information. One of our support staff will review your application and be in touch with you with pricing and other important information.